Cancellation Policy
Our cancellation policy is designed to be fair and transparent. Please review it carefully before making a booking.
Important Information
All cancellation fees are calculated based on the total amount of your booking.
Cancellation Fee Structure
The following cancellation fees apply to all bookings
| Cancellation Timeframe | Fee Percentage | Example (on GHS1000 booking) |
|---|---|---|
| Less than one week before arrival | 10% | GHS100 |
| Less than 3 days before arrival | 15% | GHS150 |
| On the day of arrival | 25% | GHS250 |
How It Works
Calculation Method
The cancellation fee is calculated based on the total amount of your booking, including taxes and any additional services.
Timeframe Determination
The timeframe is calculated from the moment you cancel to your scheduled check-in date and time.
Refund Process
Refunds are processed within 5-7 business days after cancellation and will be returned to the original payment method.
Special Circumstances
No-Shows
If you do not arrive on your check-in date without prior notification, this will be treated as a cancellation on the day of arrival (25% fee).
Early Departure
If you check out earlier than your scheduled departure date, no refund will be provided for the unused nights.
Force Majeure
In case of extraordinary circumstances (natural disasters, etc.), cancellation fees may be waived at management's discretion.